Customer Service Representative - Compensation: $10.75 hourly in Mendota Heights, Minnesota

APAC Customer Services Inc. is hiring!! Several open full-time Customer Service positions in Mendota Heights. No experience necessary! Full benefits, PTO and, 401k after 90 days! Must pass a background check and have a High School Diploma or GED.
Communicate via chat and inbound telephone calls with customers.
Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
Accurately document and update records in required systems.
Follow up in a timely manner to ensure customer satisfaction.
Understand all programs, systems, and procedures necessary to perform job effectively.
Maintain diplomacy and tact when dealing with upset or escalated calls.
Escalate customer complaints and/or calls through the appropriate channel to management.
Knowledge, understanding, and compliance with company policies and procedures.