Customer Service Reps Wanted!! - Compensation: $10.75/hour in Mendota Heights, Minnesota

Come join an exciting workplace where you can maximize your potential!! We offer a casual environment that supports Customer Service needs for several Fortune 500 companies! There is unlimited growth potential, as we only promote from within!
 
Summary
Communicate via inbound telephone calls with customers. Respond to customer inquiries and resolve problems. Use computerized system for tracking, information gathering, and/or trouble-shooting issues to provide high quality customer experience.
Paid time off, Benefits, and 401k after 90 days
 
Principal Responsibilities
·     Communicate via inbound calls from customers
·     Provide prompt resolution to customer inquiries
·     Accurately document and update records in required systems
·     Follow up in a timely manner to ensure customer satisfaction
·     Understand all programs, systems, and procedures necessary to perform job effectively
·     Where applicable, communicate with customer to attempt to bring resolution to unpaid accounts
·     When requested, up sell and/or cross-sell products or services to customers where appropriate
·     Communicate feedback and progress to management
·     Maintain diplomacy and tact when dealing with upset or escalated calls
·     Escalate customer complaints and/or calls through the appropriate channel to management
·     Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties
·     Knowledge, understanding, and compliance with company policies and procedures
·     Provide feedback to management concerning possible problems or areas of improvement
·     Make recommendations to implement improved processes
·     Perform other duties as assigned by management